Return & Refund Policy

At Genacol, customer satisfaction has been our priority for the last 20 years. We are committed to offering safe, reliable, effective science-backed dietary supplements.

All purchases are backed by our 30-day money back guarantee.

If, for any reason, you are not completely satisfied with any of our products, simply send us an email to info@genacol.com to let us know. We will gladly refund your money as we back all our products with our 100% Money Back Policy.

Try our products RISK-FREE: In case you are not satisfied with any of our products, simply send us an email to info@genacol.com

If 30 days have gone by since your purchase, a refund or exchange will be considered at a case-by-case basis.

This return policy only applies to retail products purchased directly from www.genacol.ca. If a product has been purchased in-store, you must return the product at your store with the original invoice.

One opened bottle of each product is eligible for return; all others returned products must be clean, undamaged, and in the original sealed container for a refund.

Return shipping fee may apply.

Please do not send your purchase back without obtaining a Returned Merchandise Authorization (RMA) number first.

If you have any questions, please contact us.