Shipping Policy

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Following are the terms and conditions that constitute our Shipping Policy.


FREE Standard Shipping for all orders over 25$

Genacol is proud to offer FREE Shipping for all orders over 25$ for our Canadian Customers.


Shipping rates & delivery estimates

The shipping costs of your order will be calculated and displayed during payment.

Standard delivery is FREE for orders over $ 25.00 before taxes.

Shipping fees of $ 5.00 are applicable on orders of less than $ 25 before taxes.

The delivery time is estimated between 2 and 5 working days.

Due to the current situation, the delivery time may be 5-10 working days. 


All of our CANADA-based orders are shipped directly from Amazon Warehouses using FBA services.


International Shipping Policy do not ship outside Canada.

For US customers, please visit

For International customers, contact your international distributor here: International Distributors.


Problems with your order?

Don’t hesitate to Contact Us if you have any inquiries or problems with your order.


Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.